Privacy
WAVELENGTH PRIVACY POLICY
1. Overview:
The objective of this policy is to outline Wavelength International’s commitment to ensuring the adherence of the National Privacy Principles established by the Privacy Act 1988.
2. The Policy:
Wavelength International is committed to ensuring the privacy of the personal information we collect from candidates, clients and staff. We understand the importance of personal information to an individual.
As such, Wavelength International is committed to complying with the Privacy Act 1988 and the privacy provisions of all applicable legislation.
This Privacy Policy covers all personal information held by Wavelength International.
By providing personal information to Wavelength International, you agree to be bound by this Privacy Policy and you consent to the processing of your personal information by us as described in this Privacy Policy.
3. Collection of personal information
Wherever practical Wavelength International obtains personal information about individuals from them directly in writing, by telephone or by other electronic communication including when they engage our services to find suitable employment opportunities or ask us to provide them with candidates. However, we may also seek personal information from third parties including referees provided by a candidate or from employers and business associates. Wavelength may also collect personal information about an individual's family for the purposes of visa, immigration or re-location advice.
In relation to the collection of personal information via our website, we use cookies, to enable us to recognise your browser when you visit our website during that period.
4. Types of personal information held
Personal information collected and held by Wavelength International usually falls into the following categories:
4.1 Candidate details such as name, address, date of birth, gender and contact information
submitted and obtained from the candidate and other sources in connection with
applications/enquiries for work;
4.2 Work performance information;
4.3 Information about incidents in the workplace;
4.4 Staff information;
4.5 Information submitted and obtained in relation to absences from work due to leave,
illness or other causes; and
4.6 Information obtained to assist in managing client and business relationships.
5. Purposes for which we use your personal information
Wavelength primarily uses personal information in relation to the following business activities:
• Placement Operations;
• Recruitment Services;
• Regulatory and Migration Services;
• Staff management;
• Training;
• Client and business relationship management;
• Invoicing;
• Marketing; and
• Loyalty and referral programs.
We also use your personal information to identify you and to contact you for administrative purposes and to let you know about our services.
If you choose not to provide us with certain personal information, we may not be able to provide you with all of our services or assistance.
6. Disclosure of personal information
In order to conduct our business activities, Wavelength may disclose personal information, including sensitive information, held about an individual to:
• Wavelength's clients;
• Government departments;
• Medical practitioners;
• Medical Registration Boards;
• Professional Colleges;
• Anyone to whom an individual authorises Wavelength to disclose their information.
We will only disclose personal information about you to a third party located in a foreign country where the information will be subject to a privacy regime and/or contractual obligations that are comparable to Australia's privacy regime and under this Privacy Policy or otherwise only with your specific consent.
6.1. To our Employees, Contractors and Agents
From time to time Wavelength may engage or employ other companies (including financial institutions) and individuals to perform functions on our behalf for example in respect of marketing campaigns and providing services in connection with Wavelength's loyalty and referral programs. Such parties will have access to only that personal information required by them to perform the activity, and will only do so by adhering to Wavelength’s Privacy Policy, and may not use such information for any other purposes.
6.2. Where required by Law
In certain circumstances we may be required by law to disclose personal information, for example, where disclosure is ordered by a Court, or subpoenaed in relation to third party litigation. We also reserve the right to choose to disclose an individual’s information to law enforcement agencies, including for the purpose of investigating alleged contraventions of the law.
7. Marketing communications
We provide individuals with an easy opt-out, no cost method of requesting that they no longer receive direct marketing and/or career management promotional offers.
8. Security
Wavelength International aims to protect the personal information that it collects. Personal information will be managed confidentially and securely and destroyed appropriately when no longer required.
Wavelength will monitor and implement appropriate technical advances or management processes, to safeguard personal information.
9. Data Quality
Wavelength International will take all reasonable steps to ensure that the data we collect, use or disclose is accurate, complete and up to date, and has been obtained directly from the individual or other reputable sources. However, the accuracy of the information depends to a large extent on the information provided to us by you and third parties. Please let us know if there are any errors in your personal information, and keep us up to date with changes to personal information such as your address and contact details by contacting us online as set out below.
10. How to request an update of your personal information
Wavelength International has an online process to request an amendment to an individual’s personal information through info@wave.com.au. This functionality allows the individual to submit their request through Wavelength’s website (www.wave.com.au) and a Wavelength consultant will update the individual’s records.
An individual also has the option to contact our office directly either by telephone on 8353 9000 or direct email at info@wave.com.au.
11. Accessing your personal information
At any time you may request access to personal information that Wavelength holds about you. Wavelength will process such requests within a reasonable time and will provide access in accordance with the Privacy Act 1988 (Cth). Wavelength may charge a fee to cover the costs of verifying the application and retrieving the information requested.
12. Inquiries and Complaints
For information about the way Wavelength manages the personal information it holds or if you have any concerns over the protection of the information you have given to us or that we have collected from others, please contact the Wavelength appointed Privacy Contact Officer.
In order to assist you with a specific enquiry or complaint about your personal information, we will first need to verify your identity to our satisfaction.
You can also make complaints to the Office of the Privacy Commissioner.
13. Changes to this policy
Wavelength may amend this policy from time to time, and the policy will be published on www.wave.com.au.
Updated: 7 June 2010